Cancellation & Refund Policy

1. Free Tier (Ad-Supported)

Pokodrop offers a 100% Free Forever tier for all registered print shops. There are no trial deadlines or mandatory credit card requirements to use our core document drop platform.

2. Recurring Billing & Automatic Renewal

When upgrading to Pokodrop Pro (Monthly at ₹79/month or Yearly at ₹799/year), your subscription will automatically renew at the end of each billing term unless you cancel AutoPay prior to the renewal date.

3. Cancellation Procedure

You can cancel your subscription at any time directly from your shop dashboard:

• Log into your Pokodrop shop dashboard.
• Navigate to Settings > Billing.
• Click Cancel Subscription / Disable AutoPay.

Upon cancellation, you retain full access to your Pro features and incoming drop queues until the conclusion of your current billing period. Following this period, your shop seamlessly transitions to the Free tier without document loss.

4. Refund Guidelines

Because Pokodrop provides a fully functional Free tier to evaluate all core features, and cloud infrastructure resources are provisioned immediately upon upgrade, subscription fees for active billing periods are non-refundable. Prorated refunds for partial months or unused time are not provided.

5. Billing Discrepancies & Duplicate Charges

In the event of a technical billing error (such as an accidental duplicate charge), please notify our support team within 7 days of the transaction. Verified billing errors will be promptly refunded to the original payment method.